Sometimes a consultation process grinds to a standstill, although the consultant's contributions seem flawless. A typical pattern of behavior evolves: the more the consultant tries to help, the more his client resists that intervention. The typical temptation for consultants in such situations is to 'fight' for the acceptance of their sound advice. This article, however, explores communicational dynamics. It suggests that the interaction problem often can be better dealt with using a paradoxical approach of helping with 'non-helping' interventions.
(Engelse vertaling van het artikel 'Lastige Klanten')
Paradox and Consulting (pdf, 48 KB)
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